Refund policy
Thirty days. Opened or not.
Try the wheel on your actual desk, in a real week of work. If it doesn't earn its place there, send it back within 30 days of delivery and we'll refund it in full.
You don't need to keep the box sealed, and you don't need to give us a reason. Opened, plugged in and lived with is exactly how we'd want you to test it.
What to send back
Everything that came in the box: the FW–1 wheel, the USB–C cable and the setup card. We don't deduct for signs of use, but we do need all the parts to come back.
Starting a return
Email hello@thefocuswheel.com with your order number. We'll confirm the return and send you the address to use. Please wait to hear from us before posting anything back — we can't be responsible for a package we weren't expecting.
Who pays return postage
If the wheel arrived faulty or damaged, or it isn't what you ordered, we pay. We'll email you a prepaid label.
If you've simply changed your mind, return postage is yours to cover.
Either way, the full price of the wheel comes back to you.
Your refund
The full purchase price, with no restocking fee and no deductions. We issue it to your original payment method once the wheel reaches us. Your bank usually takes a few days beyond that to post it to your account.
If your order hasn't shipped yet
Email us and we'll cancel it and refund you in full straight away. There's nothing to send back.
Where we accept returns from
The United States, at present.
Faults and warranty
We don't currently offer a warranty beyond this 30–day returns window. If something goes wrong with your wheel after it closes, email us anyway — we want to know, even where we can't promise a remedy.
Nothing in this policy affects any rights you have under applicable consumer law.